Do you want to return something? No problem! Just follow these simple steps
- Let us know that you wish to exchange or return an item within 14 days from posting date of your original order and Send back the item to us within 5 days from posting date of your original order and present the SF invoice to us by the 5th days from posting date of your original order.
Before Returning to us, please read the following
- No Refund Policy
- Return policy is not applicable for special offer / promotion/ wore/ washed/ no price tag/ pre-order item/without original invoice
- The returns shipping / and send back cost is the responsibility of the customer.
- All return items should be in new/original condition
- All sale items are non-exchangable and all items are non-refundable.
- All accessaries, scarf or/and inner items are non-exchangeable.
- All exchange must be exchanged with in stock item.
- If you wish to exchange in store, please present after 3pm of the day.
The following conditions are not considered to be faulty:
- Damage as a result of wear or wash
- Small and unapparent dirt
- Colour discrepancy: product colour may be slightly different when viewing with different monitors. Indiviual perception of colour and lighting effect when product photo shooting will also affect products displayed in the pictures.
- Size tolerance: due to different materials and different methods of measurement, please allow 2inch/5cm discrepancy on the size.
Incorrect item, missing item or faulty item
Please contact us if any merchandise you received is defective, incorrect or missing. We will do our very best to resolve your case in a timely manner.
Returns items should be posted to the following address: